All deliverables are digital files supplied electronically by email, shared download link, or another agreed electronic method. There is no physical shipment, no shipping carrier, and no shipping charge for standard design deliverables. Final files are released once the applicable invoice is paid in full.
Estimated timelines are shown per package and confirmed in the written scope. Work begins once scope is agreed and the applicable package fee, deposit, or first milestone payment is received. Delivery dates depend on timely feedback, approvals, content, and materials from you.
You are responsible for providing complete and accurate project materials, including copy, logos, brand assets, access details, references, and feedback. Delays or missing materials may shift delivery dates. You are responsible for reviewing and approving final files before public use.
Custom projects may require a deposit and may be billed at agreed milestones. Work on each milestone begins after that milestone's invoice is paid. Deposits reserve studio time and are non-refundable once work on the project has begun, unless a written scope says otherwise.
Included revision rounds are listed for each package or written scope. Additional revisions, new directions, new deliverables, or scope changes are quoted before they are carried out.
Please review delivered files promptly. If you identify an issue within the agreed scope, contact us within 7 days of delivery so we can review it. If we do not receive revision requests or issue reports within that period, the delivered work may be treated as accepted for administrative purposes.
You may cancel at any time. How it is handled depends on timing:
Because deliverables are custom digital work, completed and delivered work is not refundable. If paid work has not started, prepaid amounts may be refundable except for any non-refundable deposit or reservation fee stated in the scope. If something is not right, contact us within 7 days of delivery and we will work with you to correct it within the agreed scope.
If you have a billing question or believe a charge was made in error, contact us first so we can investigate and respond. We aim to acknowledge billing and refund requests within two business days.
Because our standard deliverables are digital services and files, physical returns do not apply. If a project includes a separately agreed physical item, the written scope for that item will describe any shipping, return, or replacement terms.
Email hello@lunarcreativeco.com with your name and invoice details. We aim to acknowledge requests within two business days.
hello@lunarcreativeco.com - +1 (912) 915-9764 - 180 Celadon Street Southwest, Ludowici, GA 31316, USA.